Press Release Summary = Responding to the increasing demand for Customer Interaction
Hub solutions in Continental Europe, eGain sets up office in Amsterdam, Netherlands
Press Release Body = SLOUGH, UK (June 29, 2006): eGain Communications (OTC: EGAN.OB)
today announced plans to increase its European presence by opening a new office in
Amsterdam, Holland.
The eGain team in Amsterdam will focus on developing the business across Northern
and Central Continental Europe, and also provide local support and professional
services to customers across the region from this base.
\"We are involved in a growing number of high-value customer projects with the added
complexity of multi-country and multi-continent deployment. Our office in Amsterdam
will enable us to bring the cost advantages of eGain\'s proven global operating model
to our clients,\" comments Andrew Mennie, eGain Europe\'s Vice President and General
Manager.
This operation will complement the company\'s European headquarters in Slough, UK,
and help fulfill the growing need for multichannel customer service solutions for
enterprise clients in Europe. eGain already has a long list of blue-chip clients in
the UK and continental Europe, including ABN AMRO, Vodafone, HMV, RDW, Barclays, TRW
and Virgin Mobile.
Mennie continues: \"eGain has delivered many high profile projects to customers in
the Benelux region and established effective business partners. Opening a new local
office in Holland is a strong demonstration of our continuing commitment to the
continental European market.\"
\"We chose Holland as a strategic Northern European hub to expand further into Europe
due to its broad and deep pool of highly skilled, multi-lingual staff,\" concludes
Mennie.
In addition, eGain have recruited a Senior Marketing Manager for EMEA from Holland,
who will be based in the UK office. eGain have plans to expand their team further
still over the coming six months.
About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centre
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing mid-sized companies worldwide, eGain has been helping organisations achieve
and sustain customer service excellence for more than a decade. Twenty-four of the
fifty largest global companies rely on eGain to transform their traditional call
centres, help desks and Web customer service operations into multichannel customer
interaction hubs. These hubs enable dramatically improved customer experience,
unified multichannel customer service, end-to-end service process efficiencies, and
enhanced contact centre performance.
eGain Service™ 7, the company\'s software suite, includes integrated, best-in-class
applications for Web self-service, e-mail management, knowledge management, live Web
collaboration through chat and co browsing, automation of fax and paper-based
service interactions, case management and service fulfillment. These robust
applications are built on the eGain Service Management Platform™ (eGain SMP™), a
scalable next-generation framework that includes end-to-end service process
management, multichannel, multisite contact centre management and certified
out-of-the-box integrations with leading call centre, content and business systems.
eGain OnDemand™, the industry\'s first-ever on-demand eService software, is a proven,
robust and scalable solution that has been used by companies of all sizes to rapidly
build customer interaction hubs for over eight years.
Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 850 customers worldwide. To learn more about eGain, visit
http://www.eGain.com or call the company\'s offices: London: +44 (0) 1753 464646;
Dublin: +353 1 8472290; United States: +1 888 603 4246 ext. 9.
eGain media contact:
Jamie Abayan
Tel: 650-230-7528
Email: pr@egain.com
Web Site = http://www.egain.com
Contact Details = 345 E. Middlefield Road,
Mountain View, CA 94043, USA
E: jabayan@egain.com
P:(650) 230-7532
2009
